Call Analytics Overview

Monitor and analyze your AI inbound call performance

Total Calls
2,847

+12.3% from last period

Avg Duration
4:32

+0:23 from last period

Total Cost
$997.45

+8.7% from last period

Avg Sentiment
7.8/10

+0.4 from last period

Active Agents
12

+2 from last period

Conversion Rate
23.4%

+1.2% from last period

Call Volume Trends
Call volume and answer rates - Last 24 Hours
Sentiment Analysis
Customer sentiment distribution from call transcripts
58%
Positive
32%
Neutral
10%
Negative
Call Duration Analysis
Average call duration trends - Last 24 Hours
Avg Duration
3.9m
Total Calls
1,354
Peak Hour
12:00
Call Volume Heatmap

Weekly call patterns by hour and day

13
Weekday Avg
29
Peak Concurrent
00
04
08
12
16
20
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Low
High
Call Pattern

Weekend: -65% lower • Peak hours: 9-17h

Cost Analysis
Daily call costs at $0.35 per minute
Total Cost
$976.60
Total Minutes
2,789
Avg/Min
$0.350
Recent Call Transcripts
Latest customer interactions with sentiment analysis
Sarah Johnson
positive
completed
4:32
2 minutes ago

"Hi, I'm interested in upgrading my current plan. Can you tell me about the premium features?"

Mike Chen
negative
escalated
2:18
8 minutes ago

"I'm having issues with billing. The charges don't match what I was quoted initially."

Emily Davis
positive
completed
6:45
15 minutes ago

"Thank you for the excellent support! The integration is working perfectly now."

Robert Wilson
neutral
completed
3:21
23 minutes ago

"I need help understanding the pricing structure for multiple users."

Lisa Anderson
positive
follow-up
5:12
31 minutes ago

"The new features are amazing! I'd like to schedule a demo for my team."

Billing & Invoices
Monthly spending and invoice management
Current Month
$1445.60
-13.9% vs last month
Total Calls
4,130
This month

Recent Invoices

INV-2024-001
2024-01-15
$1678.90
paid
INV-2024-002
2024-01-01
$1445.60
paid
INV-2023-012
2023-12-15
$1523.40
paid
INV-2023-011
2023-12-01
$1156.75
overdue